Return and Exchange Policy

Effective Date: April 2nd, 2019

All defined terms used below shall have the meanings set forth in our Terms and Conditions.

Order Cancellations

If you have placed an order that has not been processed and shipped you may be able to cancel order. Contact us immediately if you would like to cancel order.

Returns

Once an item of merchandise is delivered to you, you can return that item within 60 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the following goods:

Closeout Items
Bargain Gear Items
Personalized Items

These items are not eligible for return, refund or exchange.

Shipping

To initiate a return, please email us at connect@trustedgear.co or call us at 888-521-2665. We require a receipt or proof of purchase to accompany your return.

If approved, we will email you a pre-paid shipping label to submit your items for return.

Refunds and Exchanges

After We have received a valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that We determine in good faith is appropriate in the circumstances.

General

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.

Any of these policies can be changed at Our discretion without prior notice.